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PowerSchool - Frequently Asked Questions

What is PowerSchool?

How do I access the Parent Portal?

What can I see on the PowerSchool site?

How does PowerSchool help parents, students and teachers?

How do I communicate using email?

When is attendance and grade information available in PowerSchool?

Do parents and students see the same information in PowerSchool?

Can I print what I see in PowerSchool?

I know that teachers sometimes weight different categories of grades.  How does this affect how a grade is calculated?

Can other people see my son’s/daughter’s grades?

What is required for a parent to connect to the PowerSchool Server?

Are Passwords case sensitive?

What do I do if I forget or lose my PowerSchool password?

Can I change my ID and Password?

I have more than one child enrolled in the district.  Is there a family login?

Why does it take such a long time for PowerSchool to load in my web browser?

Do I need to log out of PowerSchool? Can I simply exit or close my browser window?

What features do I see on the menu, but the district is not using?

 

What is PowerSchool?

PowerSchool is an easy to use, web-based student information system.  It is intended to provide parents, students and teachers with a tool to communicate student performance.  PowerSchool may be accessed from any place the parent/guardian can access the Internet.  The application is a secure link that encrypts the data to and from the end user.  In addition, a username and password are provided to allow access for only authorized users to the appropriate student records.

 

How do I access the Parent Portal?

The Parent Portal can be accessed using the link on the WASD website or at the web address: http://power.wallenpaupack.org

Parent login information will be sent with student or mailed home to the current mailing address on file. 

IMPORTANT:  For security reasons, the district will not give this information over the phone or via e-mail.

 

What can I see on the PowerSchool site?

Parents and students can access the following information:

§  Attendance for the past two weeks or for the whole quarter

§  Daily School Bulletin used by the school

§  Grades for current classes, as well as the assignments that make up those grades

§  Teacher Comments

§  Final grades from previous quarters

§  Reports via email, which allow parents to request daily, weekly, or monthly reports to be sent via email

How does PowerSchool help parents, students and teachers?

Students and parents can keep track of their grades and attendance. A student sometimes does not know he/she is in trouble in certain classes, until it is too late. Progress Reports given out in the old system, had old information by the time it got home to the parent or given to the student. Now a student knows where they stand and can do something about it before that grade goes to a report card. PowerSchool provides access to parents and guardians to enable them to communicate with teachers and monitor grades, attendance, and homework assignments in real time from home or the office or ANYWHERE there is an internet connection.

 

How do I use email to communicate in PowerSchool

*PowerSchool is configured to work with client email systems, such as; Microsoft Outlook or Outlook Express. 
*PowerSchool does not work with web-based email systems, such as Yahoo, Google, Go or AOL. 

To use a web-based email system, hover the mouse over the teacher’s name and a ‘mailto: name@wallenpaupack.org’ will appear in the lower-left corner of your screen.  Copy this address into your web-based email system and send message.

 

 

When is attendance and grade information available in PowerSchool?

Attendance is posted by teachers and the office.  All teachers assign and post grades to PowerSchool at different times.  Some may give grades to their students’ everyday and some may give far fewer grades during the quarter.  This is up to each teacher and depends upon their grading system.  If you do not see grades in PowerSchool for some teachers but not others, this is a normal function of the way teachers assign and post grades.  As always you may contact teachers or request a phone call or meeting at any time.

 

Do parents and students see the same information in Powerschool?

 When students and parents access the PowerSchool server, they see the same information with one exception; only parents have the ability to request automatic progress reports via email.

 

Can I print what I see in PowerSchool?

The best way to print is to use the Print Page icon located at the bottom of the pages in PowerSchool.

 

 I know that teachers sometimes weight different categories of grades.  How does this affect how a grade is calculated?

Many teachers use categories such as test, quizzes, daily work to organize and give different weights to grades; how they weight them is an individual decision.  Teachers share with students how they grade at the beginning of each course.  As always you may contact teachers or request a phone call or meeting at any time.

 

Can other people see my son’s/daughter’s grades?

As long as YOU protect your password, only you and school district employees associated with your child will be able to see your child’s grades. If for any reason you believe your login ID and password has been breached, email powerschool@wallenpaupack.org requesting that the ID and password be changed.  The current login ID and Password need to be included in the request for security reasons.

 

What is required for a parent to connect to the PowerSchool Server?

 Users need the following to connect:

• A computer with a connection to the Internet
• Safari, Internet Explorer 6, Netscape 5.0, Firefox 1.5 or more recent (i.e.,a browser capable of 128-bit encryption)
• A login username and password supplied by Wallenpaupack Area Schools

 

Are Passwords case sensitive?

In general, passwords are not case sensitive. However, it may depend on the browser you are using as well as the platform and operating system of the computer you are using to access the site. If all lower case does not work, we recommend that you try the login and password with the case as shown on your information sheet. For some IDs and passwords, it is hard to know whether to use 0 (zero) or O (capital o, the letter) also note some passwords may contain spaces or a comma.  If you encounter difficulties, please email powerschool@wallenpaupack.org

 

What do I do if I forget or lose my PowerSchool password?

Login ID and password is key to the security of your student’s private ACADEMIC information.The district will not give this information over the phone or via email.  You may request your PowerSchool information in three ways.

1-Contact your child's school, your login and password will be mail to your home

2-Contact powerschool@wallenpaupack.org, credentials will be mailed to your home.   

3-If you come in person to your child school and show photo ID, you may pick up your login and password at the main office.

 

Can I change my ID and Password?

 It is not possible for you to change your ID and password. Keep it confidential. You should treat it as you would an ATM card or credit card.

 

I have more than one child enrolled in the district.  Is there a family login?

PowerSchool maintains a one child to one parent relationship to ensure your child’s academic information will not be viewed by unauthorized users.  There are no family logins available in PowerSchool.

 

Why does it take such a long time for PowerSchool to load in my web browser?

The speed at which your web browser can display a specific website depends on the speed of your own internet connection. Naturally, if you are using dial-up, it will be slower than using DSL or cable modem.

 

Do I need to log out of PowerSchool? Can I simply exit or close my browser window?

Logging out is the only way to ensure no other users can access the information you have securely logged in to view. Please make sure you Logout when you are finished with PowerSchool.

 

What features do I see on the menu, but the district is not using?

Both the “My Calendars” and the “Balance” features will not be used by the district.